Ordering - The Basics

How does Whole Foods Market catering website work?

The Whole Foods Market catering service provides customers with a range of delicious products for you to create the ideal meal for your big festive occasion. Simply choose your preferred menu (Thanksgiving or Christmas), proceed to the menu to add items to your basket, at checkout choose your pick up dates and then preferred Store, review your order and then pay at the checkout.

You can order from the following stores: Kensington, Piccadilly, King’s Road, Stoke Newington, Camden and Clapham Junction

 Click here to start your order today 

What kind of products can I order from Whole Foods Market catering website?

The Whole Foods Market catering service provides customers with a simple range of delicious products for you to create the ideal meal for your big festive occasion. Whether for Thanksgiving or Christmas, our menu includes key celebration items such a meals and quality poultry, all of which provide customers with the quality standards they expect from us. A fuller range is also available in our stores, get inspired here [insert hyperlink]

What times can I order?

You can order Thanksgiving meals until  5pm on 16th November 2025. Christmas orders until 5pm on 14th December 2025.  

You can order 24 hours a day until deadline, but our Customer Services team are only available 9-5pm Monday to Fridays. You will receive confirmation of your collection details within a few hours of placing your order. 

Is there a minimum spend?

No, there is no minimum spend however there is a £10.99 fee for delivery.

What payment method do you take?

We only take card payments online. We cannot accept Whole Foods Market gift cards. If you wish to pay by cash, you will have to visit a store, shop, and then pay at the tills.

Do I need ID to buy age-restricted products?

Yes, but only when you collect your order or at point of delivery. If you have bought age-restricted items we will ask your proof of your age if you look under 25 years of age.

Where is your allergen information?

Every product on our menu includes ingredients listed with the key allergens highlighted in bold. Click on individual products within the menu to view these.

How can I find out what ingredients or nutritional information are in the food I’ve ordered?

Every product on our menu includes ingredients listed. Click on individual products within the menu to view these.

How can I find reheating / cooking instructions for my meal?

Click here to see all reheating and cooking instructions for our menu items.

I am used to using weights in lbs, how do I convert from kgs to lbs?

We totally understand! We recommend using an online weight convertor to help you out. Here's one to try (note - this will take you to another website).

I can't see what I want on your menu, what do I do?

We are unable to provide any custom choices on our site currently. Our online store includes a range of premium Festive meal products for you to pre-order. The menu is adjusted dependent on product availability. You can also shop our full range in-store – find out more here [insert hyperlink]. You can also shop with us on Deliveroo if you live near one of our stores. 

How is the food packaged?

Most items (apart from wine) in your order are refrigerated, so they will be cold when picked up. They will be packages in boxes and sometimes bags. Please keep refrigerated until time of use (cold food should be held at 40°F/4.4°C or colder). Be sure to allow time for reheating each dish before your meal. Many of our dishes can be reheated right in the packaging while others require a separate pot or pan. See cooking and reheating instructions here for details. 

My turkey / poultry has got some quills/feathers still on it. What do I do?

Because we believe it matters how animals are raised, all our poultry is naturally reared and this means sometimes there are the occasional feather or quill. You can simple remove these with scissors. 

Collection and Deliveries

Do you deliver?

No – we offer a collection at store only option in 2025. You can collect from the following stores: Kensington, Piccadilly, King’s Road, Stoke Newington, Camden and Clapham Junction. Pop over to our website here to find your nearest Store.  

Can I collect?

Yes, you can. We have a set number of hourly collection slots by day to choose from. 

You can collect from the following stores: Kensington, Piccadilly, King’s Road, Stoke Newington, Camden and Clapham Junction.  

There are limited collection slots available. 

Changing orders, cancelling orders and refunds

What if I want to cancel my order?

Notify our Customer Service team by emailing uk.catering@wholefoods.com quoting your order number. You will receive a response within 24 hours.  You can cancel Thanksgiving orders before 5pm on 16th November 2025 and Christmas orders before 5pm on 14th December. We are unable to make any cancellations after these defined deadlines. Please note – you can only cancel the full order, not part of the order which may mean you lose your original collection slot. 

What if I want to change my order (add or remove products?)

We can only cancel your order in full this year. We cannot part-amend orders or replace items within an order. Sorry for any inconvenience this causes. 

How do I check the status of my refund?

Refunds can take between 5-10 days to appear in your bank account. If you have not received your refund within 10 days please e-mail uk.catering@wholefoods.com where a team member will be able to assist.

Problems with orders placed

Something is/was wrong with my order, what do I do?

If something is wrong with your order after collection, please contact us with your order number and description of the issue via email at uk.catering@wholefoods.com

What if I have a complaint about the items I order once received?

If something is wrong with your order after collection, please contact us with your order number and description of the issue via email at uk.catering@wholefoods.com

What if I am not fully satisfied with my food, what do I do?

If you are not fully satisfied after eating one of our products, please contact us via email at uk.catering@wholefoods.com

Other questions

I do not recognise/cannot find the charge for my festive order

Your Whole Foods Market order will show up on your bank statement under the Whole Foods Market store name you placed your order with online.

Where can I find your Store locations?

Pop over to our website here to find your nearest Store.

What are your terms and conditions for your ordering service?

You can find our terms here for this service.

What type of personal data do you collect and retain from me as part of the ordering service?

We collect the information needed to fulfill and, where applicable, deliver your order, including:

• First and last name

• Address

• Email address

• Telephone number

• Information about items ordered

More information about our privacy practices is available in our Privacy Notice.

Payment card information, billing address, and relevant transaction information is collected by our third-party payment processor, Stripe. Information about Stripe’s privacy practices is available in the Stripe Privacy Policy.

Still have some questions?

Contact our team via uk.catering@wholefoods.com with any other questions. Our team will email you back within 24 hours.