Ordering - The Basics

How does Whole Foods Market catering website work?

The Whole Foods Market catering service provides customers with a range of delicious products for you to create the ideal meal for your big festive occasion. Simply choose your preferred menu (Thanksgiving or Christmas), proceed to the menu to add items to your basket, at checkout choose your pick up dates and then preferred Store, review your order and then pay at the checkout.

You can order online and collect from 10 of our 12 stores. Find your nearest here. Notting Hill Gate and Liverpool Street are not availavle. Please use our stores in Kensington or Monument instead.

Click here to start your order today 

What kind of products can I order from Whole Foods Market catering website?

The Whole Foods Market catering service provides customers with a simple range of delicious products for you to create the ideal meal for your big festive occasion. Whether for Thanksgiving or Christmas, our menu includes key celebration items such a meals and quality poultry, all of which provide customers with the quality standards they expect from us. A fuller range is also available in our stores.

What times can I order?

You can order Thanksgiving meals until  5pm on 15th November 2026. Christmas orders until 5pm on 13th December 2026.  

You can order 24 hours a day until deadline, but our Customer Services team are only available 9-10am Monday to Fridays. You will receive confirmation of your collection details within a few hours of placing your order. 

What days can I collect my order?

For Thanksgiving you can collect daily between 25th and 28th November 2026. For Christmas our collection days are 23rd and 24th December 2026. Collection can only be after 12noon on these dates.

Is there a minimum spend?

No, there is no minimum spend.

What payment method do you take?

We only take card payments online. We cannot accept Whole Foods Market gift cards.

Do I need ID to buy age-restricted products?

Yes, but only when you collect your order or at point of delivery. If you have bought age-restricted items we will ask your proof of your age if you look under 25 years of age.

Where is your allergen information?

Every product on our menu includes ingredients listed with the key allergens highlighted in bold. Click on individual products within the menu to view these.

How can I find out what ingredients or nutritional information are in the food I’ve ordered?

Every product on our menu includes ingredients listed. Click on individual products within the menu to view these.

How can I find reheating / cooking instructions for my meal?

Click here to see all reheating and cooking instructions for our menu items.

I am used to using weights in lbs, how do I convert from kgs to lbs?

We totally understand! We recommend using an online weight convertor to help you out. Here's one to try (note - this will take you to another website).

I can't see what I want on your menu, what do I do?

We are unable to provide any custom choices on our site currently. Our online store includes a range of premium Festive meal products for you to pre-order. The menu is adjusted dependent on product availability. You can also shop our full range in-store. You can also shop with us on Deliveroo if you live near one of our stores. 

How is the food packaged?

Most items in your order are refrigerated, so they will be cold when picked up. They will be packaged in boxes or bags. Please keep refrigerated until time of use (cold food should be held at 40°F/4.4°C or colder). Be sure to allow time for reheating each dish before your meal. Many of our dishes can be reheated right in the packaging while others require a separate pot or pan. See cooking and reheating instructions here for details. 

My turkey / poultry has got some quills/feathers still on it. What do I do?

Because we believe it matters how animals are raised, all our poultry is naturally reared and this means sometimes there are the occasional feather or quill. You can simple remove these with scissors. 

Collection and Deliveries

Do you deliver?

No – we currently offer collection-only in store. You can collect from 10 of our 12 stores. Notting Hill Gate and Liverpool Street are excluded. Please use our stores in Kensington or Monument as an alternative. Pop over to our website here to find your nearest Store.  

Can I collect?

Yes, you can. We have a set number of collection slots by day to choose from, with collection available after 12 noon. You can collect from 10 of our 12 stores (see above). Find your nearest store here.  Please note - there are limited collection slots available on each day by store.

Changing orders, cancelling orders and refunds

What if I want to cancel my order?

Notify our Customer Service team by emailing uk.catering@wholefoods.com quoting your order number. You will receive a response within 24 hours.  You can cancel Thanksgiving orders before 5pm on 15th November 2026 and Christmas orders before 5pm on 13th December 2026. We are unable to make any cancellations after these defined deadlines. Please note – you can only cancel the full order, not part of the order which may mean you lose your original collection slot. 

What if I want to change my order (add or remove products?)

We can only cancel your order in full. We cannot part-amend orders or replace items within an order. Sorry for any inconvenience this causes. 

How do I check the status of my refund?

Refunds can take between 5-10 days to appear in your bank account. If you have not received your refund within 10 days please e-mail uk.catering@wholefoods.com where a team member will be able to assist.

Problems with orders placed

Something is/was wrong with my order, what do I do?

If something is wrong with your order after collection, please contact us with your order number and description of the issue via email at uk.catering@wholefoods.com‍ ‍

What if I have a complaint about the items I order once received?

If something is wrong with your order after collection, please contact us with your order number and description of the issue via email at uk.catering@wholefoods.com

What if I am not fully satisfied with my food, what do I do?

If you are not fully satisfied after eating one of our products, please contact us via email at uk.catering@wholefoods.com

Other questions

I do not recognise/cannot find the charge for my festive order

Your Whole Foods Market order will show up on your bank statement under the Whole Foods Market.

Where can I find your Store locations?

Pop over to our website here to find your nearest Store. We are only offering collection from 10 of our 12 stores.

What are your terms and conditions for your ordering service?

You can find our terms here for this service.

What type of personal data do you collect and retain from me as part of the ordering service?

We collect the information needed to fulfill and, where applicable, deliver your order, including:

• First and last name

• Address

• Email address

• Telephone number

• Information about items ordered

More information about our privacy practices is available in our Privacy Notice.

Payment card information, billing address, and relevant transaction information is collected by our third-party payment processor, Stripe. Information about Stripe’s privacy practices is available in the Stripe Privacy Policy.

Still have some questions?

Contact our team via uk.catering@wholefoods.com with any other questions. Our team will email you back within 24 hours (Mon-Fri).