Terms and conditions
Orders: Orders must be placed via the online catering store wholefoodsmarketcatering.co.uk. All orders must be placed in advance of collection, subject to availability (Review the below table for orders and adjustment deadlines).
Order deadlines for Thanksgiving closes at 17:00 on 16th November 2025. Order deadline for Christmas closes at 17:00 on 14th December 2025. You are able to collect orders from the following stores: Kensington, Piccadilly, King’s Road, Stoke Newington, Camden and Clapham Junction.
Minimum Spend: No minimum spend is required.
Payment: Payment will be made online via our third-party payment processor, Stripe. Payments are processed when the order is placed. Information about Stripe’s privacy practices is available in the Stripe Privacy Policy.
Collection: You can collect your order for free from the store where you chose your order to be collected. We are unable to modify orders for alternative collection points. If you require a different location to collect, you will need to cancel your order and place a new order with the correct location. We provide collection slots for Thanksgiving (between 26th and 29th November 2025), and for Christmas (between 23rd and 24 December 2025). Collection slots are limited.
Ownership of products purchased and associated risk of loss, passes to purchaser upon collection or when it is delivered. Whole Foods Market is not responsible for your order once you have collected it or after it has been delivered. This includes any damage, spoilage, or theft. Customers will be requested to sign a document upon collection to proof receipt of order.
Changes to Orders: You can either cancel your order in full or retain original order. We cannot make amendments to any orders. If you wish to amend it, you will need to cancel order and place a new order. See below.
Returns: If you wish to return any products you will need to bring them to any store with proof of purchase. All returns are subject to our return policy.
Substitutions: We cannot offer substitutes for menu items at this time.
Product Availability: Our catering menu includes items that have specific availability due to seasonality and supply chain. Please click on the products to see when they are available to order from.
Age restricted items: We can only sell alcohol to individuals aged 18 years or over. You may be asked to provide proof of age upon collection your order if you look under 25 years of age. Failure to present an ID verifying the recipient’s age may result in denial of collecting the alcohol portion of your order. Uncollected alcohol items will be refunded.
Pricing: Prices shown on our website are valid at the time of placing your order. Collecting your order yourself is free of charge. If you do not collect your order, your order will be cancelled, without refund. Prices are subject to change at any time without notice. In the event a product is listed at an incorrect price due to typographical, electronic, or other error, we reserve the right to refuse or cancel the order (or any part thereof) regardless of any order confirmation and you will receive the relevant refund. Promotions, discounts and/or offers available in-store may not be available or combinable for delivery and collection orders.
Disclaimer of Warranties: While we endeavour to ensure that the information on our website is accurate, current, and complete, there may be instances where our website contains inaccurate or incomplete information. Our website and services (including collection services) are provided on an “as is” and “as available” basis, without representations or warranties of any kind, and to the fullest extent permitted under applicable law, we disclaim any and all representations and warranties, express or implied, including but not limited to, implied representations of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that our website or services will be uninterrupted or error-free, that any defects will be corrected, or that they will be free of viruses, malicious code, or unauthorised access such as third-party hackers or denial of service attacks.
Limitation of Liability: To the fullest extent permitted by applicable law, in no event shall Fresh & Wild Limited, Whole Foods Market, Inc., Whole Foods Market Services, Inc., and their affiliates, shareholders, directors, officers, employees and agents (collectively, “WFM Parties”) be liable for any direct or indirect losses or damages of any kind arising out of or in connection to your order, your access to, use of (or inability thereof) our website and the contents therein, the products or our services. This limitation applies to all losses and damages of any kind, including any direct, indirect, economic, general, special, punitive, incidental, exemplary, or consequential damages of any kind, including without limitation, loss of data, income, goodwill or reputation, privacy, use, or profits, even if the WFM Parties have been advised or should have known of the possibility of such damages, and regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the services). Without limiting the foregoing, the maximum aggregate liability of the WFM Parties in connection with any order shall be limited to the price you actually paid for the affected product(s) or order for which the claim is based on. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, or fraud, or any other liability which may not otherwise be limited or excluded under applicable law. This does not affect your statutory rights as a consumer and does not affect your contract cancellation rights.
Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes shall be decided by the courts of England and Wales.
Privacy: Please refer to our Privacy Notice for data about how we collect, use, and share our customers’ personal information.
Miscellaneous: These terms and conditions, including any applicable terms and conditions on our website constitute the entire agreement between you and Whole Foods Market (UK) with respect to the subject matter hereof and supersede all prior or contemporaneous communications, agreements, and proposals with respect to your order. These terms and conditions do not and shall not be construed to create any partnership, joint venture, employee-employer, agency or franchisor-franchisee relationship between you and Whole Foods Market (UK). These terms and conditions will be enforced to the fullest extent permitted by applicable law. If any provision of these terms and conditions is held invalid, illegal, or unenforceable to any extent, then the remainder of these terms and conditions will have full force and effect and such provision will be interpreted, construed or reformed to the extent reasonably required to render the same valid, enforceable, and consistent with the original intent underlying such provision. The failure of Whole Foods Market (UK) to act with respect to a breach of these terms and conditions does not constitute a waiver and will not limit our rights with respect to such breach or any subsequent breaches. You may not assign, transfer, or sublicense any of your rights or obligations under these terms and conditions without our prior written consent.
Product Information Disclaimer
Any special diet and nutritional information we provide is for educational purposes only. Actual product packaging and materials may contain additional and/or different ingredients, nutritional or proper usage information than the information displayed on our website. Recipes and ingredients used may vary from location to location. You should not rely solely on the information displayed on our website and you should always read labels, warnings, and directions prior to using or consuming a product. For additional information about a product, please contact the manufacturer. The information provided on our website should not be relied upon to make health-related decisions. Whole Foods Market and our product manufacturers, distributors and suppliers do not assume any liability for inaccuracies, misstatements, or omissions.
Contact Us: If you have any questions about our catering service contact us via uk.catering@wholefoods.com you will receive a response within 24 hours. If you have any questions about our Terms and Conditions, please contact via customer.questions@wholefoods.com.
Information provided in terms and conditions and on this website are correct as of 08/10/2025.
The provider of this collection ordering service is Fresh & Wild Limited (“Whole Foods Market (UK)”).
Find Whole Foods Market standard terms and conditions here